How a fast-growing FMCG procurement team replaced printed contracts and email chains with automated supplier onboarding on eSigns.io, cutting contract turnaround from weeks to days.
FMCG (Fast-Moving Consumer Goods)
Procurement and Supplier Lifecycle Management
Supplier onboarding agreements, procurement approvals, NDAs, and quality assurance and compliance documents
Slow supplier onboarding, email threads, manual follow-ups, printed contracts, approval delays, and no proper document visibility
Automated document workflows, electronic signatures, centralized dashboard, and secure audit trails
A large-scale Fast-Moving Consumer Goods (FMCG) firm with a wide supplier network provides raw materials, packaging, logistics, and contract manufacturing across several zones.
Due to the expansion of the product portfolio and operations, our FMCG client’s procurement team was onboarding 50+ new suppliers per quarter. This entire process ran on emails, spreadsheets, and printed contracts.
Hence, for a quick & automated onboarding process of new suppliers and others, a reputed FMCG brand associated with eSigns.io EDMS digitized the end-to-end supplier onboarding workflow.
Growing within an FMCG procurement team means multiplying every existing inefficiency. More suppliers mean more paperwork, more approvals, and more contracts stuck in the approval stage.
Procurement teams were digging through email threads and shared drives just to track what had been submitted and what was still missing across multiple systems.
A single missing or unsigned document could delay supplier activation by days, impacting supply chain readiness and production planning.
Monitoring all types of FMCG documents, such as signed, expired, or pending status, manually becomes a difficult task for procurement teams. Hence, no live dashboard, no easy status view, means no real-time visibility on documentation.
Every FMCG stakeholder, such as procurement, quality, finance, and legal, needs to sign supplier documents. Chasing those signatures manually slowed every approval cycle.
As quarterly supplier onboarding numbers increased, the manual follow-ups and email-based document collection increased the procurement team's workload.
However, our clients’ goal is clear. Simply transforming to digital workflows with advanced and secure signing. To make everything scalable for growing firms, automating supplier onboarding end-to-end is the ideal solution, as it provides full visibility too.
Rather than patching individual problems, the company rebuilt its entire supplier onboarding workflow on eSigns.io. The goal was simple - managing routing, tracking, and follow-ups automatically via a single system.
Every document now follows a predefined digital workflow. Once triggered, FMCG teams can automatically follow the same procedure with no manual forwarding.
FMCG teams can replace the entire print-scan-email process with a legally valid online signature. Hence, everyone can sign documents online with eSigns digital signature software and achieve a faster supplier activation process.
Procurement leaders can now see exactly where every onboarding document stands - shared, pending, expired, waiting for approvals, or slow-moving, all in one dynamic dashboard/digital document repository.
Documents are successfully routed to the right stakeholder with eSigns automated document workflows. Moreover, contracts are approved automatically via encrypted, audit-ready electronic signatures.
Our FMCG firm eliminated email attachments, repeated follow-ups, and supplier onboarding delays by letting suppliers submit documents via a secure eSigns GetLink.
Supplier onboarding used to be one of the most time-consuming processes for our procurement team. With eSigns.io, contracts get signed faster and move automatically through approvals with complete visibility throughout the process. What once took weeks now happens in a matter of days.”
In the first few quarters of implementation, the FMCG organisation has seen a visible impact on procurement operations during every supplier onboarding KPI.
| Operational Area | Before eSigns.io | After eSigns.io |
|---|---|---|
| New suppliers onboarded per quarter | Limited by manual capacity | 50+ suppliers onboarded every quarter |
| Contract turnaround time | Weeks per supplier contract | Reduced to a few days |
| Document visibility | Scattered across email and shared drives | Real-time status in a centralized dashboard |
| Approval routing | Manual chasing across departments | Automated, sequential routing with reminders |
| Compliance and audit readiness | Difficult to reconstruct the signature history | Full audit trail on every signed document |
| Supplier document collection | Email attachments, repeated follow-ups | Suppliers submit documents directly via the secure portal |
Based on these results, the company is now extending eSigns.io to adjacent procurement use cases, such as annual supplier renewals, quality compliance documents, and logistics partner agreements, to run a fully digital back-office procurement operation.
Today, this organization onboards 50+ new suppliers every quarter using eSigns automated workflow management system, achieving the speed, compliance, and control that manual processes simply couldn't deliver.
Power up your operations and let eSigns handle the hassle. Enjoy an AI-powered document management solution built for your business. Be Smarter, Be Faster — with eSigns.io.
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