This Cookie Policy explains how eSigns ("we", "us", "our") uses cookies and similar technologies on our website and applications, including our electronic signature, contract lifecycle management (CLM), and workflow automation services. It should be read with our Privacy Policy.
Cookies are small text files placed on your device when you visit a website. They help the site remember your actions and preferences, keep you signed in, and provide information to site owners.
Cookies can be first-party (set by us) or third-party (set by other companies whose tools we use), and they can be session cookies (deleted when you close your browser) or persistent cookies (kept for a set period).
Besides cookies, we may use:
In this policy, "cookies" includes these technologies.
Required for the site and Services to function. They cannot be switched off in our systems. Without them, features like login, document signing, and security checks would not work.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| [session_id] | eSigns | Maintains your logged-in or signing session | Session |
| [csrf_token] | eSigns | Protects against cross-site request forgery | Session |
| [cookie_consent] | eSigns | Stores your cookie preferences | [12] months |
| [load_balancer / __cf_bm] | [Cloudflare/other] | Security and traffic management | [30 minutes] |
Remember choices you make, such as language, region, or display settings, to give a more personalized experience.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| [lang_pref] | eSigns | Stores language preference | [12] months |
| [chat_widget_id] | eSigns | Supports live chat and support | [Session] |
Help us understand which pages are visited, how visitors move through the site, and where errors occur. Data is aggregated wherever possible.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| [_ga, ga*] | Google Analytics | Distinguishes users and measures site usage | [Up to 2 years] |
| [Heatmap/session tool cookies] | [Hotjar/Clarity/other] | Records anonymized interaction patterns | [13] months |
Used to deliver relevant content, measure campaigns, and, where you allow, show ads on other sites. They may build a profile of your interests based on your browsing.
| Cookie | Provider | Purpose | Duration |
|---|---|---|---|
| [_fbp] | Meta | Ad measurement and audience building | [3 months] |
| [_gcl_au] | Google Ads | Conversion tracking | [90 days] |
| [li_sugr / bcookie] | Ad measurement and lead attribution | [13] months |
When a Signer opens a document link, we use only strictly necessary cookies to authenticate the session, protect the document, and record the Audit Trail. We do not load advertising or marketing cookies inside the signing or document review pages.
Some cookies are set by third parties, such as analytics, advertising, chat, and video providers. We do not control these cookies. Please refer to the providers' own policies:
Most browsers let you block or delete cookies. Steps differ by browser: see the help pages for Chrome, Safari, Firefox, Edge, and others. Blocking strictly necessary cookies may cause parts of the Services to stop working.
We treat Global Privacy Control signals as a request to opt out of the sale or sharing of personal data where required by law. [Our site does not currently respond to browser "Do Not Track" signals, because there is no common standard.]
Use your device's ad settings to limit ad tracking, and the unsubscribe link in our emails to stop marketing messages. Some emails use pixels to measure opens, which you can block by disabling image loading in your email client.
Where required by law, we place non-essential cookies only after you give consent. In India, this aligns with the consent principles of the Digital Personal Data Protection Act, 2023.
In the US, we honor opt-out rights under laws such as CCPA/CPRA and other state privacy laws. You can withdraw consent at any time through cookie settings. Strictly necessary cookies rely on our legitimate interest in providing a secure, working service.
Cookies may collect information such as IP address, device and browser type, pages visited, referring site, time spent, and approximate location. How we handle this data, including retention, sharing, and your rights, is covered in our Privacy Policy.
We may update this Cookie Policy when our technology, providers, or legal requirements change. We will post the new version with an updated date, and where changes are significant, we may ask for your consent again.
For questions about this Cookie Policy or our use of cookies. Reach us at:
eSigns Team, eSigns
Email: support@esigns.io
Address: 200 Motor Pkwy, Hauppauge, NY 11788, United States
